ORDER INFORMATION
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ORDERS
Once your payment is complete you will receive your confirmation via email. You will find your order number, extra info and e-receipt in the email.
Please note this may go to your junk/spam.
Can I cancel my order?
If you change your mind about an order please email hello@saintvirgo.com and if we have not yet shipped your item we will process the cancellation and offer you a full refund.
It's important to let us know ASAP if you change your mind.
Can I track my order?
Once your order is dispatched you'll receive an email containing the order number, you can use this and your email address to track your order on our track my order page
Exchanges
Currently, we only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order.
Discounts & Credit
All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range.
Please note that discount codes cannot be replenished after a return is processed.
We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.
Bespoke items
Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for returns or exchange. Discounts cannot be applied to these limited collection items, unless clearly stated, purely to benefit those behind these projects. All sales on these items are final.
Product Imagery
Please be aware that some colours of the products shown in the pictures in our store can differ from their actual colour, this is out of our control and due to garment dye batch runs. Some product images have been enhanced using our product image process, we cannot be held responsible for any such discrepancy.
Please be sure to read all relevant information regarding site-wide events, as we cannot be held responsible if they are skipped.
STOCK
An item I want is out of stock, when will it come back?
If an item you want is out of stock please enter your email on the product page, you'll be automatically notified when it's back!
WHAT DO YOU WANT TO SEE FROM US
Have your say and let us know what products/items/accessories or colours you want from SV.
DELIVERY & RETURNS
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SHIPPING
When will my order be dispatched?
We aim to pack and dispatch your order within 2-7 working days.
To reduce carbon every order is custom made and packaged so delivery can vary but we keep you updated all the way.
We offer pre order on some of our items and the estimated dispatch time will be stated in the description.
Why hasn't my order arrived within the specified deliver time?
Our customer service team will make all reasonable efforts to ensure that your order is delivered as quickly as possible.
If an order is delivered late we cannot take responsibility as unexpected delays do sometimes happen and it is out of our control.
Undelivered Items.
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.
Should I expect import tax / custom duties when I receive my order?
Each country has different import tax rules. It is the customers responsibility to check and pay any import tax that is charged upon delivery.
Which courier do you use for shipment?
For shipments within the UK we use APC & EVRi postal services
We use Parcelforce for all International shipments.
SHIPPING COST
We ship worldwide and rates are calculated based on country and weight.
United Kingdom
Standard 2 - 7 business days.
Order under £100 - £4.95
Order over £100 - Shipping will be free. (excluding collaboration items)
Europe
Standard 7 - 10 business days £9.99
United States, Canada, Mexico
Standard 10 - 20 business days £9.99
Australia & New Zealand
Standard 10 - 14 business days.
Order under £100 - £4.95
Order over £100 - Shipping will be free. (excluding collaboration items)
Rest of the World
Standard 10 - 20 business days £9.99
START RETURN PROCESS & TRACK PARCEL
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RETURNS & EXCHANGE
We sincerely hope you are satisfied with your SAINT VIRGO purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase
How do I make a return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines.
What items are returnable?
Any item purchased within 14 days from the date of purchase. Complying with your Consumer Contracts Regulations.
In unused and resellable condition.
In the original packaging with all the tags intact, not worn or washed.
If an item is faulty / incorrect when it arrives we will issue a full refund/replacement and the return shipping will be at our expense, reach out to us within 14 days of purchase, post 14 days we can not accept.
Product Condition
Please be aware that we cannot process returned clothing which has been worn or washed. Please ensure that when you try your items on that you are not wearing strong aftershaves or scents, that all product tags remain in tact, and that the item is unworn and in a resellable condition.
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse.
We can not be responsible for any post purchase product care.
It will be at our discretion as to whether the item is in a resellable condition.
What items are non-refundable?
Discounted/Sales Items including first time buyer discount code.
We can only offer refunds on sale items if the item is faulty.
Bespoke & Non-returnable Items
Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for return or exchange. All sales on these items are final.
Due to hygiene reasons, we are unable to accept returns for any socks/underwear.
Can the items be exchanged?
Currently, we only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order.
Discounts & Credit
All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range.
Please note that discount codes cannot be replenished after a return is processed.
We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.
What are the refund options?
Refund to the original payment method.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
If approved, the refund request can take up to 10 working days to show on your account due to varying processing times between payment providers.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return cost will at buyers expense.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
EXTRA INFORMATION
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AFTER CARE
We sincerely hope you are satisfied with your SAINT VIRGO purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase
How do I make a return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines.
What items are returnable?
Any item purchased within 14 days from the date of purchase. Complying with your Consumer Contracts Regulations.
In unused and resellable condition.
In the original packaging with all the tags intact, not worn or washed.
If an item is faulty / incorrect when it arrives we will issue a full refund/replacement and the return shipping will be at our expense, reach out to us within 14 days of purchase, post 14 days we can not accept.
Product Condition
Please be aware that we cannot process returned clothing which has been worn or washed. Please ensure that when you try your items on that you are not wearing strong aftershaves or scents, that all product tags remain in tact, and that the item is unworn and in a resellable condition.
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse.
We can not be responsible for any post purchase product care.
It will be at our discretion as to whether the item is in a resellable condition.
What items are non-refundable?
Discounted/Sales Items including first time buyer discount code.
We can only offer refunds on sale items if the item is faulty.
Bespoke & Non-returnable Items
Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for return or exchange. All sales on these items are final.
Due to hygiene reasons, we are unable to accept returns for any socks/underwear.
Can the items be exchanged?
Currently, we only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order.
Discounts & Credit
All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range.
Please note that discount codes cannot be replenished after a return is processed.
We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.
What are the refund options?
Refund to the original payment method.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
If approved, the refund request can take up to 10 working days to show on your account due to varying processing times between payment providers.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return cost will at buyers expense.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
WHAT DO YOU WANT TO SEE FROM US
Have your say and let us know what products/items/accessories or colours you want from SV.
FEEDBACK & COMPLAINTS
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly.
If you have reason to complain about our service, please email our customer services team stating clearly that you are making a complaint.
Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.
DISCLAIMER
Our online store ambition is for the website to always be up and running, however we cannot guarantee this.
We cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
PAYMENT & SECURITY
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PAYMENTS
All transactions are encrypted and 100% secure.
Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure.
We also accept Apple & Google Pay Clearpay and Paypal.
Which currency is the website in?
Our default currency is GBP.
Price changes.
SAINT VIRGO store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
Currency Changes
Please note that when shopping on our website, all transactions will be processed in our store's default currency GBP.
If you choose to view prices in a different currency, our currency converter will provide you with an estimated conversion rate based on data provided by [floatrates.com](http://floatrates.com/). Please be aware that these conversion rates are approximations and may involve rounding.
We strive to provide accurate currency conversion information; however, we cannot guarantee the accuracy of the conversion rates displayed. Before making a purchase, we recommend that you double-check the conversion rate for your cart total using one of the most reliable currency exchange websites, such as [XE.com](http://xe.com/), [OANDA.com](http://oanda.com/), or [X-Rates.com](http://x-rates.com/).
Please also note that your bank or financial institution may charge additional fees for currency conversion. We encourage you to contact them for information on any applicable fees before completing your transaction.
We are not responsible for any discrepancies between the estimated currency conversion displayed on our website and the final amount charged by your bank or financial institution, or for any pricing discrepancies that may occur due to technical issues, bugs, or errors in the floatrates.com service, Squarespace platform, or our currency converter code. By using our website and completing a purchase, you acknowledge and accept that any such issues may result in incorrect price estimations, and you agree to hold the store harmless for any consequences arising from such discrepancies.
SECURITY
Security for the safety of your personal information. We use STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout.
When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
PRIVACY POLICY & CODE OF CONDUCT
You can find our code of conduct here
Saint Virgo Privacy Policy
Saint Virgo is part of the GDPR Group. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
This website is hosted by Squarespace and its use is subject to Squarespace's Terms of Service and Privacy Policy.
Google Cookies
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Mobile Terms of Service
SAINT VIRGO
Last updated: March 31, 2024
The SAINT VIRGO mobile message service (the "Service") is operated by SAINT VIRGO (“SAINT VIRGO”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to SAINT VIRGO’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SAINT VIRGO through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SAINT VIRGO. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SAINTVIRGO or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SAINT VIRGO mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email craig@saintvirgo.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Our Company collects the following data:
Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
How will we use your data?
Our Company collects your data so that we can:
Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.
N/A
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data using MailChimp
Our Company will keep your data for 6 months. Once this time period has expired, we will delete your data.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
N/A
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Saint Virgo from contacting you for marketing purposes or giving your data to other members of Saint Virgo.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@saintvirgo.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@saintvirgo.com
Call us: +(44) 07985 265211
Or write to us at: Fair View, South Green, Dereham NR19 1PU